Usein kysyttyjä kysymyksiä
Jotta voit lähteää lomalle stressittä ja nauttia siitä niin paljon kuin mahdollista, olemme koonneet listan usein kysytyistä kysymyksistä, joihin asiakkaamme ovat toivoneet vastauksia.
Koronaviirus
In these unprecedented times, our COVID-19 updates will occasionally only be available in English in order for us to share important information with you as quickly and efficiently as possible.
Updated: 29 May 2020
The Government has provided an update, advising against travelling overseas for an indefinite period. This travel restriction may be removed at any time.
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Given the uncertainty as to when the Government guidance will change and travel will be able to recommence, we have decided to cancel all bookings made by loveholidays customers with departures up to and including 11 June 2020
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We will of course continue to monitor the situation closely, keeping the Government advice and our cancellation period under continual review, and will extend this period as and when appropriate.
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If your holiday has been cancelled, rest assured you will not lose any money.
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If you have any upcoming payments due for a cancelled holiday in the period prior to 25 June these will not be taken.
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We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.
Most popular questions
- Koronaviruspäivitykset
- My airline has told me they have processed my refund, but I still haven’t had it back from you – what’s going on?
- When will I receive my airline refund?
- I want to cancel my holiday because I don’t think it will go ahead. What should I do?
- I made a refund request, why haven’t I received the cash yet?
- How are you prioritising customers? (COVID-19)
- If my holiday is cancelled, will you still take my future payments from my account?
- I’m having problems with the Live Chat function. Why?
- Kuinka otatte minuun yhteyttä?
- Kuinka voin vaihtaa lentojeni päivämäärät?
- Kuinka voin vaihtaa lentojeni päivämäärät?
- Lähtöpäiväni osuu maan asettaman matkustuskiellon ajalle, mitä minun täytyy tehdä?
- Matkustan seitsemän päivän sisällä
- Mitä eroa on Refund Credit Note (palautusluotolla) ja kupongilla?
- Mitä tapahtuu peruuntuneille varauksille, jotka eivät ole ATOL- tai ABTA-suojattuja?
- Miten voin saada rahani takaisin peruuntuneesta lomastani?
- Olen kohteessa ja tarvitsen apua
- Olen tehnyt pelkästään hotellivarauksen loveholidaysin kautta, mutta nyt lentoni on peruttu. Mitä tapahtuu seuraavaksi?
- What should I do if my departure date is very close but I still haven’t heard from you?
- Why are you not issuing credit notes for the flights? (COVID-19)
- Why are you only cancelling until 18 June 2020 when the Government advice is to avoid all unessential travel until further notice?
- Why doesn’t the value of my credit note include a refund for the flights? (COVID-19)
- Why isn’t there a phone number to call your team?
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